Insights and Articles

Customer Aggression Is Peaking This Christmas—Is Your Team Ready?
Sherisse Cohen Sherisse Cohen

Customer Aggression Is Peaking This Christmas—Is Your Team Ready?

Trauma-informed training equips frontline teams to handle stressful interactions with empathy, reducing burnout and improving customer satisfaction. Learn why investing in trauma-informed care is essential for maintaining a healthy, resilient workforce—especially during the busy holiday season. Plan ahead to combat high turnover and protect your team's mental health.

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Why Your Company Needs an EAP Employee Assistance Program
Sherisse Cohen Sherisse Cohen

Why Your Company Needs an EAP Employee Assistance Program

An EAP Employee Assistance Program offers valuable support for employees dealing with personal and work-related challenges. By partnering with an EAP ProviderSydney with branches across Australia, businesses can enhance employee well-being, improve productivity, and create a supportive work culture. Learn why investing in an EAP is a smart decision for your business's long-term success.

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What is an Employee Assistance Program: How It Enhances Workplace Well-Being
Sherisse Cohen Sherisse Cohen

What is an Employee Assistance Program: How It Enhances Workplace Well-Being

What is Employee Assistance Program? An EAP is essential for supporting employee well-being, and partnering with a trusted EAP provider in Sydney can make a significant impact on workplace culture. From mental health support to stress management and family counselling, an EAP helps employees thrive, improving productivity and fostering a supportive work environment.

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Bullying and Harassment Awareness Training Australia
Sherisse Cohen Sherisse Cohen

Bullying and Harassment Awareness Training Australia

Our Bullying and Harassment Training focuses on defining bullying in the workplace, helping employees recognize subtle and overt behaviors that can negatively impact the work environment. With practical tools for preventing, reporting, and addressing bullying, this training empowers your team to foster a respectful, supportive culture where everyone can thrive.

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Defining Bullying and Harassment - Workplace Training
Sherisse Cohen Sherisse Cohen

Defining Bullying and Harassment - Workplace Training

Defining bullying and harassment in the workplace is the first step toward creating a safe, respectful environment. Our expert bullying and harassment training helps organisations recognise, prevent, and address these critical issues, empowering your team to foster a healthier work culture. bullying and harassment can have a lasting impact on employees and overall company culture. Empower your team with the tools they need to foster a respectful, safe, and productive work environment.

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Why Bullying and Harassment Training Matters in 2025?
Sherisse Cohen Sherisse Cohen

Why Bullying and Harassment Training Matters in 2025?

Bullying and harassment doesn’t only harm individual quietly erodes team culture, trust, and performance. Bullying and
Harassment Training isn’t just a box to tick—it’s a critical step in creating a safe, respectful workplace.

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The Benefits of Resilience Training
Sherisse Cohen Sherisse Cohen

The Benefits of Resilience Training

At Betterworklife, we don’t believe in one-size-fits-all resilience training. We tailor every session to the unique culture, challenges, and goals of your team. Our workshops are practical, engaging, and designed to reflect the real pressures your people face.

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Mental Health in the Workplace: Why It Matters
Why is Trauma-Informed Customer Care Training Important?
Sherisse Cohen Sherisse Cohen

Why is Trauma-Informed Customer Care Training Important?

Trauma-informed Customer Care Training leads to improved service outcomes, reduced conflict, and better employee retention. BetterWorkLife Customer Care Training improves employee wellbeing and better customer satisfaction.

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Why is psychological safety training non negotiable?
Sherisse Cohen Sherisse Cohen

Why is psychological safety training non negotiable?

Psychological safety is the foundation of a thriving workplace where people feel safe to speak up without fear. It encourages creativity, honest feedback, and stronger teamwork.
When employees know their voices matter, innovation and trust flourish.

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