Frequently Asked Questions
Corporate Training Programs
How is training delivered?
Our Interactive Workshops are facilitated by expert psychologists and are delivered online and in person at your workplace
Can I book multiple programs and delivery options?
Yes! You can book multiple training programs or workshops and choose different delivery methods.
How many people can attend interactive training workshops?
Workshops accommodate up to 20-25 participants per workshop.
What’s involved in the training?
Our interactive workshops are led by expert psychologists and include case studies, scenarios, and collaborative activities, allowing for questions throughout. Sessions range from 1 to 3 hours.
What content is covered in the mental health training?
Our EAP Counselling and Training Programs focus on practical early intervention and prevention strategies, covering how to support mental health in the workplace. The content is tailored to different roles, addressing mental health at the individual, team, and organisational levels.
Will I receive any resources after training?
Yes! You’ll receive a workbook during the workshop that includes links to additional resources and support services. You’ll also get a follow-up email with more materials to share with your workplace.
How can I access training?
After completing the enquiry form, you’ll receive an email from support@betterworklife.com.au or a phone call from our directors.
What training programs and workshops do you cover?
We cover a broad range of topics. All training programs are carefully crafted to meet your organisation’s needs and objectives. Some of the topics we cover include: Mental Health Awareness Training, Bullying and Harassment Awareness Training, Communication and Collaboration Training, Mindfulness, Resilience and Wellbeing Training, Leadership Training, Psychosocial Training and Values and Culture Training Programs.
Do we pay per employee?
No, you only need to pay per training session. This makes it more economical. We work with groups ranging from 10 to auditoriums with 100 plus participants. We are experts at adapting our facilitation style to the needs, energy and size of the group.
Can you describe your training style and process?
We believe people learn best through experiential learning. We make sessions interactive, relevant and experiential. We are not into PowerPoint overload or lecturing at people. We believe genuine learning happens through sharing stories, discussion and meaningful, fun, thought-provoking activities and experiences. The idea is for your people to leave sessions with a couple of genuine ‘ wow’ insights and actionable strategies, and skills that they can easily implement. We strive to make a genuine difference, and love it when people tell us they have found the techniques we teach useful and that they make a real difference.
Do you offer online training?
We offer training onsite at your workplace or training via any digital platform of your choice..
We have an EAP Provider. Can we still use you for training?
Some of our customers have an EAP provider. We ensure we complement it and advocate for your people to make use of their EAP services, and often partner with other EAP providers to ensure our training is what is needed.
Australia’s Leading Employee Assistance Providers
What services do BetterWorkLife Employee Assistance Providers provide?
BetterWorkLife Counselling EAP offers a range of services, including confidential counselling, coaching, mental health support and critical incident support. We also provide customised training workshops
How does BetterWorkLife Employee Assistance Providers maintain confidentiality for employees using EAP Counselling?
Counselling EAPS adhere to strict confidentiality guidelines, ensuring that all interactions and records are kept private. Information is only shared with consent from the employee or as required legally.
How do employees access BetterWorkLife Employee Assistance Providers’ services?
Employees can access BetterWorkLife Counselling EAP services through a dedicated hotline and an online portal. Our Counselling EAP programs are designed so employees can access support easily.
Why does a small business need Employee Assistance Providers that offer high-quality Counselling EAP?
Small businesses often face unique challenges, such as limited resources and heightened employee stress. A Counselling EAP provides vital support that helps employees manage personal and work-related issues, leading to improved morale and productivity. It demonstrates a commitment to employee well-being, which can enhance retention and attract talent.
Does BetterWorkLife Employee Assistance Providers support remote employees?
We offer services that are accessible to remote employees, including virtual counselling sessions, online resources, and telephone support. This ensures that all employees, regardless of their work location, can access the help they need.
Is there a cost to employees when they use the Counselling EAP?
No, the Counselling EAP service is funded by the employer as part of their commitment to employee wellbeing, making it accessible without any out-of-pocket expenses for staff.
Can managers and HR refer employees to BetterWorkLife’s Employee Assistance Providers EAP Counselling?
Managers or HR can refer employees to the Counselling EAP by providing them with contact information and encouraging them to seek support. We also provide training for managers on how to approach conversations about mental health and wellbeing.
How many sessions are available for counselling?
This is on a case-by-case basis. Most companies provide a certain number of counselling EAP sessions per employee, typically ranging from 3 to 8 sessions.
Can the EAP help with workplace issues?
Yes, BetterWorkLife EAP can assist employees dealing with work-related stress, conflict, or harassment issues. We provide tools and strategies for managing workplace challenges and can facilitate mediation if needed.
What training or resources does the EAP provide for management?
We offer training sessions for management on recognising signs of distress, promoting mental health, and effectively supporting employees. This training can include workshops on communication skills and crisis intervention. We also offer management coaching.
How can we measure the effectiveness of the EAP?
We measure our effectiveness through employee feedback, utilisation rates, and overall workplace satisfaction surveys. We provide reports to our customers summarising usage trends, recommendations and outcomes.