Welcome to Your Employee Assistance Program (EAP)

Free. Fast. Confidential - Counselling & Coaching

Let’s Be Real. Life and Work Can Sometimes Be A Lot!

Whether you're facing challenges at work or in your personal life, BetterWorkLife EAP offers free, confidential support to help you move forward

What To Expect

  • Confidential counselling, performance and career coaching

  • Fast access to experienced psychologists

  • Support for issues inside or outside of work

  • Flexible appointments - phone, video, or in-person

100 % Confidential

  • What you say here stays here

  • Nothing is shared with your employer

Common Issues We Support

  • Stress, burnout, overwhelm

  • Anxiety or low mood

  • Work issues or conflict

  • Career transitions

  • Personal issues

  • Relationships or life stuff

  • Big changes or tough periods

  • Productivity, confidence, motivation or time management

  • Lifestyle balance and boundaries

  • Alcohol, diet, digital dependency or lifestyle

‍ ‍No Long Wait Times

  • Real conversations, practical strategies, and quick access - when you need it most.

  • Response within 4 hours

Quick & Easy Booking Process

  1. Click below and complete a quick booking request

  2. You will be matched with a counsellor suited to your needs and preferences within 1 day.

Common Questions

1. Is it really confidential?

Yes. You can be assured that what you discuss will not be shared with Cicada. As psychologists, we are bound by the AHPRA Code of Ethics.

2. Can I use EAP for personal problems?

Pretty much anything impacting your wellbeing, work, or life — stress, burnout, anxiety, work pressure, career uncertainty, relationships, motivation, confidence, overwhelm, or just feeling stuck.

3. Do I have to be struggling badly to use it?

Not at all. You don’t need to be in crisis. Many people use EAP proactively for support, perspective, coping strategies, or to stop things from building up.

4. How quickly can I get an appointment?

Usually, much faster than traditional psychology services. BetterWorkLife aims to provide quick access with minimal wait times.

5. What are the appointments like?

Relaxed, supportive, strategy and skill-focused and practical. No awkward “lie on the couch” vibe. Sessions focus on helping you feel clearer, more in control, and better equipped to manage what’s going on.

6. Can I use EAP for personal issues outside of work?

Absolutely. Work and life affect each other. Support is available for both personal and professional challenges.