Trauma Informed Customer Care Training to Protect Your Team
Customer Care Training - Protect Your Team from Emotional and Traumatic Stress
Our trauma-informed workshops equip employees with the knowledge and skills to safely navigate emotionally charged interactions and reduce the impact of trauma exposure. Designed to comply with psychosocial safety requirements, these sessions help build resilience and protect both employees and your organisation.
Take a look at our below or we can create a bespoke workshop for you!
Features
Customised : Packed with scenarios your teams face every day.
Activity-Based: Tailored to your unique workplace challenges with real-world scenarios.
Expert-Led: Delivered by experienced psychologists in safe, inclusive settings.
Practical: Equips employees with immediate, actionable skills.
Flexible: Online or onsite, as stand-alone sessions or part of a broader wellbeing strategy.
Compliance-Driven: Supports meeting psychosocial safety legislation and reducing risk.
Trauma-Informed Customer Care Workshop
Working with customers who have experienced trauma requires empathy, skill, and the right boundaries. Our Trauma-Informed Customer Care Training equips your team to respond with compassion while safeguarding their own wellbeing. Through practical strategies and real-world scenarios, staff learn how to recognise signs of trauma, provide appropriate support, and protect themselves from the risks of vicarious trauma. The result is better care for customers, healthier staff, and a workplace culture that prioritises safety and resilience for everyone.
Managing Exposure to Trauma
This training is designed to equip teams with effective strategies for responding to and managing customer emotions and turning challenging interactions into positive outcomes. The training provides employees with tools and insights needed to respond to emotional customers effectively while ensuring they take care of themselves leading to improved customer satisfaction and a healthier, more balanced approach to customer service.
Accidental Counselling Skills
This interactive workshop is designed for employees who find themselves in unexpected counselling roles. Perfect for customer service, aged care, disability services, education, and health professionals, the session equips participants with practical strategies and skills to support clients, customers or colleagues in distress.
Managing Vicarious Trauma and Compassion Fatigue
Teams that engage with individuals experiencing trauma or distress, are at risk of experiencing vicarious trauma and compassion fatigue. These challenges can impact not only wellbeing but also the quality of care they provide. In this training, we we delve into the nature of vicarious trauma and compassion fatigue, explore their signs and symptoms, and develop practical strategies for self-care and professional resilience.
Get started Today!
Ready to strengthen your team’s resilience and meet psychosocial safety obligations? Explore our tailored customer care workshops designed to support your employees and protect your organisation.
Contact us to discuss a customised program that fits your team’s unique needs!