Critical Incident Response

Support Australia Wide

Call 1800 312 382
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Fast, Critical Incident Response

When a sudden death, accident, violence, or traumatic event impacts your workplace, every minute matters. BetterWorkLife’s Critical Incident Response team provides rapid, trauma-informed support — onsite or online, to help your people feel safe, stabilise quickly, and start recovering.

Our experienced psychologists respond within hours, guiding your team through the immediate aftermath and laying the groundwork for long-term wellbeing.

Call 1800 312 382

If anyone is in immediate danger, call 000.

For critical incident support, call 1800 312 382, Monday to Friday, 9am to 5pm AEST. Outside these hours, call Lifeline on 13 11 14.

Critical Incident Support Services Include:

  • Immediate Crisis Support – Rapid onsite or online response to provide psychological first aid and calm the situation.

  • Team Debriefing Sessions – Structured, trauma-informed group sessions to process the event, normalise reactions, and restore safety.

  • 1:1 Employee Counselling – Confidential follow-up support for anyone needing extra care.

  • Manager Guidance – Expert advice on leading through crisis, supporting staff, and communicating effectively.

  • Recovery & Follow-Up Plans – Ongoing care to support healing, prevent long-term impacts, and prepare for a safe return to work.

Call 1800 312 382
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Why Choose BetterWorkLife

Critical Incident Response ?

Specialist Psychologists – We’ve supported frontline teams, construction crews, veterinary practices, corporate offices and more through traumatic events.

Rapid Response – We respond within hours during business hours (Monday to Friday, 9am to 5pm AEST), Australia-wide.

Tailored to Your Workplace – We adapt our approach to your workforce, industry, and culture.

Better Outcomes, Faster Recovery – Early support reduces trauma, absenteeism, and long-term costs.

Act Now

Acting quickly after a critical incident helps your people recover faster, prevents long-term harm, and protects your business.

For Support, call ‍1800 312 382

Not Urgent? Message Us

Who We Support

We’ve supported frontline teams, construction crews, veterinary practices, corporate offices, and more, after accidents, near misses, and traumatic events, including:

✔ Workplace death or serious injury

✔ Violence, threats, or traumatic incidents

✔ Aggression or customer trauma witnessed by staff

✔ Natural disasters or major events affecting your team